DivTheme Jimdo Templates - FAQ
Questions on Installation
Q: How do I install / upload the DivTheme template or plugin on to my Jimdo account?
A: As part of the package that you will download on to your computer, we have included a step-by-step installation guide that will walk you through the setup process. It will take you no
longer than 5 minutes to complete the simple installation process for each template or plugin. Click HERE to watch a demonstration video.
Q: I tried installing your template / plugin but it did not work? Help!
A: Make sure you read our Installation Guides in detail. Follow each installation step exactly as they are written. This
is VERY IMPORTANT as a slight deviation from our installation steps may result in installation problems. The most common mistake that render the uploading of template
or plugin to fail is part of the code was accidentally deleted during the installation process – be careful not to accidentally delete codes
unless instructed in our Installation Guides. If you did, re-upload the installation files again to restore all the codes, and try again.
Q: I tried to edit the background image, logo image, and header image on my template and plug-in, but it is not working!
A: There are two common mistakes when uploading customized images:
1) The names of the image files are incorrect. It is very important that the image files are named correctly as per our Installation Guide. The name of the image files are case sensitive, so make sure the images are named with "small caps" only. See the correct file names in our Installation Guides
that comes along with our template / plugin packages.
2) The other common mistake is your images are saved in the wrong image format. Make sure the image files are in the
correct format (jpg, png, or gif) as instructed in our Installation Guides
Q: I have successfully uploaded my custom images, but they don't fit!
A: Every template has its own set of measurements. For example, a logo file that fits for Zola theme, will not fit the Showcase theme. It is important to make sure your image files are the right size for that particular template and or plugin. You can find the sizes of the images in our "Read Me Before
Installation" guide that comes with the download package when you purchase a template or plugin.
Q: I like the text titles on the images for Shift Header plugin. How do I get the text on my images?
A: All the text that you see on our images for the Shift Header plugin are created using Photoshop. It is simple to recreate the text title effect using any basic image editors that
come installed with your computer operating systems. If you do not know how to use image editors, there are many online tutorials available to you for free.
Q: I can't upload the image files and/or js files! It keep giving me the "Error" message. What to do?
A: Depending on the strength of your internet connection, uploading files onto Weebly Custom Layout Interface can be a lengthy process. If you get an error message or nothing happens after the
loading sign have finished, there is nothing wrong with the file itself. Simply click on the "upload" button to try again. It may take upto 10 click on the "upload" button to upload one file. If
you continue to have problem uploading the files here are your options:
- Refresh your page and try uploading again
- Check your internet connection and make sure you are connected and the signals are good
Uploading files can be time consuming since Jimdo allow only one file to upload at a given time.
